Shipping and return policy
Everything we do at dE.LENZO is handmade and like good cuisine, it takes time. Once we receive your order, we produce the piece(s) exclusively for you, putting love, care and a lot of attention into each part of the process. Whenever possible, we will try to get your order out of our facilities as quickly as possible, but you must take into account the day you place your order and the time (on weekends or at night) also if we have sales or special offers. .
Shipments to Spain
- Shipping within the peninsula.
Shipping costs are €3.90 for orders that do not exceed €50, on the contrary, if the amount is higher, the customer would have free shipping by agency. (For the purchase of masks, this rule would not apply since the customer pays the full shipping costs. They have the option of paying the agency for €3.90 or shipping by ordinary mail for €1.50)
- Shipping to the Balearic and Canary Islands
Shipping costs are calculated depending on the weight and measurements of the entire order that has been placed. Provided that the order does not exceed €50, the customer must pay the shipping costs by agency that will depend on the weight that corresponds to the following rates: 0-1kg €12.75 and 1.1-2kg €13.75. (For the purchase of masks, the shipment can be made by agency that has a cost of €12.75 or by registered mail that has a cost of €4.30)
- Shipments to the Canary Islands
Shipments to the Canary Islands of our products are sent by the GLS agency and the shipping cost depends on the weight and measurements. Shipments to the Canary Islands must always be paid by the customer even if they exceed €50. The rates depending on the weight are as follows: 0-1kg €17, 1.1-2kg €26 and 2.1-3kg €35. Mask shipments will be made by certified mail and will cost €4.90. You must provide us with your DNI number for customs in the Canary Islands. and to the islands they go by certified mail and their price depends on the volume and weight of your order. Orders take approximately 15 days to be ready to be shipped. Once it leaves our warehouse, you will receive it within 24 to 72 hours. Although in this case we cannot give you a guarantee of the exact day of arrival, since the mail is sometimes advanced or delayed due to factors of many kinds, totally beyond our control.
- Orders for the Peninsula On weekdays when we do not have promotions or special offers, we prepare your package depending on the product you have purchased. If we have to make a personalized order for the client (bedding category) it will take a maximum of 7 business days to produce it and have it ready for shipment. For the rest of the products, within a period of between 24 and 48 hours (always on working days) All orders except orders for masks will be sent to any point of the peninsula by private courier GLS and take between 24 and 72 hours to arrive to your destination
- Orders for the Balearic and Canary Islands. On business days when we do not have promotions or special offers, we prepare your package depending on the product you have purchased. If we have to make a personalized order for the client (bedding category), it will take a maximum of 7 business days to produce it and have it ready for shipment. For the rest of the products, within a period of between 24 and 72 hours (always on working days) All orders sent to any point of the peninsula are sent by private courier GLS and take between 24 and 72 hours to reach their destination .
- Orders for Europe and the rest of the world.They are sent by courier or certified mail, depending on the destination and weight of the package and take between 5 days and 3 weeks to arrive
The agency we work with on a regular basis is LOGIAL GLS. Once the order has been prepared and when it is ready to be shipped, dE.LENZO will provide the customer with a tracking number as well as the page where to enter it so that they can track it at all times and review possible changes by the agency. . The shipping service has two delivery attempts. If the customer, after two delivery attempts, is still absent, GLS will proceed to return it to origin and dE.LENZO will not bear the cost of a new shipment.
Returns: If you are reading this part, think that before placing your order we can send you free samples of all linens within 24/48 hours. If you have received our samples at 0e cost, returns are not allowed. As for the bedding, we recommend that if you still have the samples, you still have doubts about your colors, you buy a single pillow, before buying the complete set.
1.Right of withdrawal: You have the right to withdraw from this contract within a period of 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us at: dE.LENZO at AVD Tirant lo Blanc n°20 ALCOY 03804 Alicante, Tel. +34 676 962 746 email: firstname.lastname@example.org your decision to withdraw from the contract through of an unequivocal statement (for example, a letter sent by post, fax or email).
You may use the withdrawal form model below, although its use is not mandatory. To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires. Consequences of withdrawal In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods and verified that they are in perfect condition.
1.You must return or deliver the goods directly to us or to dELENZO at AVD Tirant lo Blanc n°20 ALCOY 03804 Alicante, Tel. +34 676 962 746, without undue delay and, in any case, no later than 14 days natural from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
2.You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
3.Withdrawal form model – For the attention of: dELENZO at AVD Tirant lo Blanc n°20, ALCOY 03804 Alicante, Tel. +34 676 962 746 *
I hereby notify you/we (*) that I withdraw from my/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)
– Ordered on/received on (*)
– Name of the consumer and user or consumers and users
– Domicile of the consumer and user or consumers and users
– Signature of the consumer and user or consumers and users (only if this form is submitted on paper)”
(*) Delete as appropriate.
1.The return shipping costs will be borne by dE.LENZO, provided that the order is returned in its entirety, except for changes in orders that have been returned due to an erroneous purchase by the customer; For example, in the event that the client has made the wrong color or size. If the return is partial, the postage will be borne by the customer. The refund of the purchase together with the postage if it is due, will be made with the same payment method once the return is received and verified.
2. Returns from the OUTLET section will not be accepted, as they are discounted products.
3.Returns of all those products that have been made to measure will not be accepted; such as tablecloths, curtains... In these cases, a FREE shipment of color and texture samples is always made and we exchange emails with the client to verify measurements, colors and forms of clothing.
4. For hygiene; returns of bedding that is not in the original seal are not accepted. It cannot have been deployed, tested, and remained unwrapped.
5.THE AMOUNT OF ORDERS OVER 500e WILL NOT BE PAID. In this case and if it meets the points listed above, a VOUCHER will be issued for the amount paid with a duration of 6 months.
6. OUR RIGHT TO MODIFY THESE TERMS We have the right to review and modify these Terms at any time. You will be subject to the policies and Conditions in force at the time you