---

Everything we do at dE.LENZO is handmade, and just like good cooking, it takes time. Once we receive your order, we produce the piece(s) exclusively for you, putting love, care, and a great deal of attention into every part of the process. Whenever possible, we’ll do our best to ship your order from our facility as quickly as possible, but please keep in mind the day and time you place your order (such as on weekends or in the evenings), as well as whether we’re running sales or special promotions. 

Shipping to Spain

1. Shipping within the Iberian Peninsula
   .Shipping costs are €6 (check the annual rate) for orders under €50; however, if the order total is higher, the customer will receive free shipping via courier. EXCEPT FOR ALL FILLERS. 
2. Shipping to the Balearic Islands and the Canary Islands
   Shipping costs are calculated based on the weight and dimensions of the entire order. As long as the order does not exceed €50, the customer must pay the shipping costs via courier, which will depend on the weight and destination.
3. Shipments to the Canary Islands
   Our products are shipped to the Canary Islands via GLS, and shipping costs depend on weight and dimensions. The rates based on weight are as follows: 0–1 kg €17, 1.1–2 kg €26, and 2.1–3 kg €35. You’ll need to provide us with your ID number for Canary Islands customs. Shipments to the islands are sent via certified mail, and the price depends on the volume and weight of your order. Once it leaves our warehouse, you’ll receive it within 24 to 72 hours. 

Shipping Times

 

1. Orders for the Peninsula: On business days when we don't have any promotions or special offers, we prepare your package based on the product you purchased.
2. All orders will be shipped anywhere on the peninsula via GLS private courier and take between 24 and 72 hours to reach their destination.
3. Orders for the Balearic Islands and the Canary Islands. All orders shipped to any location on the mainland are sent via GLS private courier and take between 24 and 72 hours to reach their destination.
4. Orders for Europe and the rest of the world are shipped via courier or certified mail, depending on the destination and the package's weight, and take between 5 days and 3 weeks to arrive.

The shipping carrier we regularly work with is LOGIAL GLS. Once the order has been prepared and is ready to be shipped, dE.LENZO will provide the customer with a tracking number and the website where they can enter it so they can track the order at any time and check for any updates from the carrier. The shipping service includes two delivery attempts. If the customer is still unavailable after the two delivery attempts, GLS will return the package to the sender, and dE.LENZO will not cover the costs of a new shipment.

 

 

Returns: If you're reading this section, please note that before you place your order, we can send you free samples of all our linens within 24–48 hours. If you've received our samples at no cost, returns are not accepted. As for bedding, if you’re still unsure about the colors even after receiving the samples, we recommend buying just one pillow before purchasing the entire set.

1. Right of Withdrawal: You have the right to cancel this contract within 14 calendar days without giving any reason. The cancellation period will expire 14 calendar days from the day on which you, or a third party designated by you (other than the carrier), took physical possession of the last of those goods.

To exercise your right of withdrawal, you must notify us at: dE.LENZO, AVD Tirant lo Blanc No. 20, ALCOY 03804 Alicante, Tel. +34 676 962 746, email: pedidos@delenzo.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by mail, fax, or email).
You may use the model withdrawal form provided below, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notice regarding your exercise of this right before the applicable deadline expires. Consequences of Withdrawal If you withdraw from this contract, we will refund all payments received from you, excluding shipping costs if they were free and any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer, without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will issue this refund using the same payment method you used for the initial transaction, unless you have expressly requested otherwise; in any case, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the goods and verified that they are in perfect condition.

1. You must return the goods to us or deliver them directly to dELENZO at AVD Tirant lo Blanc No. 20 / Ground Floor, ALCOY 03804 Alicante, Tel. +34 676 962 746, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the end of that period.
2. You will be solely responsible for any decrease in the value of the goods resulting from handling other than that necessary to determine the nature, characteristics, and functioning of the goods.
3. Sample Withdrawal Form – Attention:dELENZO at AVD Tirant lo Blanc No. 20, ALCOY 03804 Alicante, Tel. +34 676 962 746 *

I/We (*) hereby notify you that I/we (*) am/are withdrawing from my/our (*) contract for the sale of the following item/provision of the following service (*)
– Ordered on/received on (*)
– Name of the consumer and user or consumers and users
– Address of the consumer and user or consumers and users
– Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
– Date

(*) Delete as appropriate.

VERY IMPORTANT:

1. dE.LENZO will cover the return shipping costs, whether the order is returned in full or in part. A refund for the purchase, minus shipping costs, will be issued via the same payment method once the return has been received and verified. Remember that you can request free samples of all products at no cost.
2. Returns from the OUTLET section will not be accepted, as these are discounted items. 
3. We do not accept returns of pillow inserts or DUVET INSERTIONS.
4. We do not accept returns on bedspreads, as they are made to order and custom-made.
5. We do not accept returns of Bicolor duvet covers in custom colors.
6. We do not accept returns on any custom-made products, such as tablecloths, curtains, etc. In these cases, we always provide FREE shipping for color and texture samples and exchange emails with the customer to verify measurements, colors, and styles. 
7. For hygiene reasons, we do not accept returns of bedding that is not in its original, unopened packaging. It must not have been unfolded, tried on, or removed from its packaging.
8. NO REFUNDS WILL BE ISSUED FOR ORDERS EXCEEDING 500e. In this case, provided you meet the criteria listed above, we will issue a VOUCHER for the amount paid, valid for 6 months.

9. OUR RIGHT TO MODIFY THESE TERMS We reserve the right to review and modify these Terms at any time. You will be subject to the policies and Terms in effect at the time you use this website or place each order, unless we are required by law or by a decision of government agencies to make retroactive changes to such policies, Terms, or Privacy Policy, in which case, any such changes will also apply to orders you have placed previously.

10. You can also use the: EU Online Dispute Resolution Platform