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Privacy Policy


At dE.LENZO we take the privacy of our users seriously. We like to be transparent and in accordance with the general data protection regulation of the European Union, which came into force on May 25, 2018, we have created this document to make it clear what we do with the data of our clients.

This document will help you understand:

  • What information we collect about you
  • What do we do with that information
  • How we store and secure that information
  • Other important aspects of privacy

This privacy policy covers the information we collect from you when you use our services and communicate and interact with us (for example, through email or through web forms)
If you do not agree with our privacy policy, do not access or use any of our products, or interact with us to buy household linen.

1 - We collect your information

When you buy a product in our online store, during the process you will find sections where you will have to add personal information such as name, shipping address and email. At no time do we use your email address to send you advertising emails without your prior consent.

When you browse our website, we automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We use third-party tools and scripts that collect your browsing information by installing cookies, and we inform users of this in accordance with the European Law on the use of Cookies on web pages. This also includes information about how you use and interact with our website. If you return to it and in what way and when you return to it. We use all this information to obtain metrics and statistics that help us to have the most optimal flow of communication to conduct our professional activities.

On our website, you will find a box where you can leave your email so that we can send you newsletters. Once you enter your email address, an email will be sent to your inbox for you to confirm if you are sure that you want to subscribe to the dE.LENZO newsletter. You can unsubscribe at any time:

-In the newsletter at the bottom you will have a link to unsubscribe or, if on the contrary it seems more comfortable, you can contact us to unsubscribe by sending an email to hola@delenzo.com

We use third-party hosting providers spread out on servers around the world to run our business. These service providers are always located in countries considered "Safe Harbours" that meet the security and privacy requirements established by European regulations.
Although we implement effective security measures designed to protect your data and information, no security system is impenetrable, and due to the inherent nature of the Internet, we cannot guarantee that the information we have about you on our servers and service providers - partly because it is out of our reach - is safe from any type of intrusion by third parties. For more information about this, we recommend that you take a look at how our web infrastructure works, where you can discover which service providers we have.



2 - Consent

In relation to point 1, when you give us your personal information to complete a purchase-sale, verify your payment methods, create an order or formalize a home delivery, we understand that you give us your consent for the data to be used for that specific reason
If we ask you for personal information such as your email address to carry out marketing actions, it will only be with your express consent.
If you want to withdraw your consent, you can fill out this sample withdrawal form (Copy and paste in a document)


TO THE ATTENTION OF DELENZO SLU, domiciled at Tejo, 9. de Cocentaina, Alicante, Spain and e-mail address hola@delenzo.com
I hereby inform you that I withdraw from my sales contract for the next good:
Ordered on/received on (*):
Name of the consumer:
Address of the consumer:
Signature of the consumer (only if this form is sent on paper)
Date :
(*) Strike out what is not applicable.

If you use third-party tools to contact us, such as Whatsapp, Gmail, Facebook or Twitter, we assume that you accept the privacy conditions of these services to interact with us, and we do not We are responsible for the problems and security breaches that may cause the use of these platforms in your privacy.
We will also use your personal information as well as that of your orders to protect our interests and our business activities, where the law requires it under the corresponding legal protection.

3 - Disclosure of your data

In the event that it is required by law or if you violate our terms and services, we may disclose your information if required by a legal body.


4 - Our platform is called Shopify

www.delenzo.es is hosted on Shopify Inc. This platform provides us with the tools and basis to be able to sell our products.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

5 - Payments

If you choose a direct payment gateway to complete your purchase, then Shopify stores data of your credit card. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete the purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set forth by PCI-DSS as directed by the Security Standards Council of PCI, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information from stores and their vendors of services.


5 - Third party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some providers Third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions.One of our payment providers is APLAZAME, a WiZink service that allows you to defer your purchases without any interest. By accepting the APLAZAME service, you accept that all personal data is fully transferred to Aplazame from the moment you have started contracting the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties that had to access the files for the good purpose of the contract.

For these providers, we recommend that you read the privacy policies so that you can understand the way in which your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are in a different jurisdiction than either you or us. So if you wish to proceed with a transaction involving the services of a third party provider, your information may be subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our Terms of Service web.


6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost inappropriately, wrongly use, access, disclosure, alteration or destruction thereof.

If you provide us with your credit card information, such information is encrypted using Secure Socket Layer (SSL) technology and stored with AES encryption -256. Although no method of transmission over the Internet or method of electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

Cookies
Here is a list of cookies we use. We list them so you can choose whether or not you want to opt out.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


7 - Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of re or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.


8 - Changes in the privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately after their publication on the website.If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how, and under what circumstances, if any, we use and/or disclose it

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


Other relevant information regarding privacy.
Due to the way our work infrastructure has, we may share your personal data with third parties and entities ( such as the transport company to ship the orders). We oblige these people or organizations to work under the data protection regulations in force in the European Union. However, since some of these people or organizations can be found in territories outside the European privacy framework, it may happen that for exceptional reasons they are forced to share part of that information with government entities to comply with their laws. In the same way, we cannot guarantee that they are forced to comply with European regulations, in case the law of their respective countries prevents it in any way (For example, in the transfer of email data to Gmail services ).
We may also change our privacy policy from time to time. If the changes are important, we will notify our users so that you can review them. If at any time you no longer agree with our privacy policy, you must stop working with us and explicitly ask us to delete your data if you consider it necessary.


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