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Terms of Service

This website under www.delenzo.es URL, is operated by dE.LENZO Linen From Europe S.L.U. Registration data: C.I.F. B01821115. Mercantile Registry of Alicante. Volume: 4311, Folio: 105, Inscription 1 with Sheet A-170791.

References to "we" and "our" will be considered references to dE.LENZO LINEN FROM EUROPE SLU
This document will help you understand the conditions under which we perform our service, and what guarantees we offer both in our service as in the quality of our products. dE.LENZO is the name and trademark registered by the SPTO.

Please read these Conditions carefully, and our Privacy Policy (jointly, the "Data Protection Policies") before using this website. By using this website or placing an order through it, you consent to be bound by these Conditions and by our Data Protection Policies, so if you do not agree with all the Conditions and with the Protection Policies of Data, you must not use this website. If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact form.

Our data:
The sale of items through this website is carried out under the name dELENZO LINEN FROM EUROPE S.L.U. NIF B01821115. Registered address: Calle TEÍX, n°9 in Cocentaina, Alicante, SPAIN. Contact email hola@delenzo.com
dE.LENZO and dE.LENZO LINEN FROM EUROPE is a registered brand and name and both its name and logo are the property of Elena LLorens Martínez. No. 4,013,445, No. 4,027,899 and No. 0,402,185.

Introduction
1.1 You can access most areas of www.delenzo.es without registering your data with us. You will be required to register your details only when you wish to place your order.
1.2 We may revise these terms and conditions at any time by updating this posting. Please visit www.delenzo.es from time to time to review the current terms and conditions, as they are binding on you. Certain clauses of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of www.delenzo.es If you do not wish to accept new terms and conditions after giving notice, you should not continue to use www.delenzo.es

Placing orders on our website
2.1 It is considered that you can place an order with us through our online payment gateway within our website . As part of the payment process, you can always check that your information is correct. We will send you a receipt notifying that you have made the purchase correctly.
2.2 To accept the request, the following must be fulfilled:
  • That we have availability of items
  • The payment has been successfully authorized
  • That there has been no error in the prices or description of the product
  • That the established eligibility terms are met

Once we verify that everything is correct, we will proceed to prepare the order for subsequent shipment.

Guarantee of our products

We guarantee the quality of our products and this does not affect the legal rights of the consumer and user due to the lack of conformity of the products with the contract (RDL art.125.d) and the rights. additional to the legal ones (RDL art.125.d)

Shipping
Our orders are generally shipped by private courier service. in dE.LENZO believes that the shipment must be efficient, fast and safe but, if for any reason, we could not meet the established delivery deadlines due to problems or circumstances beyond the control of dELENZO, the user would be informed immediately and he would be fully entitled to establish a new delivery date or wait for the established period. In any case, home deliveries will always be made on business days.
If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse . However, the carrier will leave a notice explaining where the order is and how to have it delivered again.

Prices
3.1 All prices include VAT (if applicable) at current rates. We reserve the right to express the price without VAT, but we will show the VAT separately once the purchase is concluded, in the final price.
3.2 Our prices are revised periodically and any changes will be implemented on our website at our discretion without retroactive effect. Your order confirmation will confirm the total value/price of your purchase.

Cancellation and return policy
4.1 If you wish to cancel your order: You can notify us by email at pedidos@delenzo.com before we have shipped the items or when the items have already been dispatched by returning the items to us in accordance with clause 4.2 below.
4.2 You can return the items, within 7 days. The shipping costs of your order and the cost of returning the items will be borne by the company and reimbursed to the customer in the same way that the payment was made (card or transfer) and must be sent to C/Teix 9 CP. 03820, Cocentaina, Alicante.
4.3 We will not accept the return:
  • In the event that the product has been used
  • In the event that the product has been manufactured or customized specifically for you and does not present any fault or defect.
  • In the specific case of masks and filter covers. For this specific case, if they arrive defective, we will refund the amount paid by the customer.
The provisions of this clause 4.3 do not affect your statutory rights.
  • If the items are damaged or faulty on arrival or we sent you the wrong order, please contact us within 48 hours and we will arrange to replace the items or issue a refund (we will also refund your expenses). postage and packing initials).

Model withdrawal form. (Drag the pointer; copy and paste this form into a document) In case you want to withdraw from the purchase contract:


TO THE ATTENTION OF dELENZO linen from Europe SLU, with address at calle Teíx, number 9. de Cocentaina 03820, Alicante, Spain and email hola@delenzo.com
I hereby inform you that I desist of my sales contract for the following good:
Order number: Received on:
Name of the consumer:
Address of the consumer:
Signature of the consumer (only if this form is sent on paper)
Date:
(*) Strike out what is not applicable.

License

5.1 If you want to download our images for your own use, you must consult the brand and take into account the following:
  • No document or graphic related to www.delenzo.es is modified in any way or misused.
  • None of our images may be used on other websites under the name of another company or registered or unregistered trademark
  • None of our images will be published on external social networks under a company name or brand other than dE.LENZO.

5.2 Unless otherwise indicated, the copyright and other intellectual property rights of all materials on www.delenzo.es (including, without limitation, photographs and graphic images) are of our property. If you breach any term of these terms and conditions, your permission to use www.delenzo.es will automatically terminate and you must immediately destroy any downloaded or printed extracts.
5.3 All rights not expressly granted in these terms are reserved.

Access to the service
6.1 Although we strive to ensure that www.delenzo.es is normally available 24 hours a day, we will not be responsible if for any reason www.delenzo.es is not available at any time or for any period.
6.2 Access to www.delenzo.es may be temporarily suspended without prior notice in the event system failure, maintenance or repair or for reasons beyond our control.

Visitor Conduct and Material
7.1 Other than personally identifiable information, which is covered by the Privacy Policy, any material you transmit or post to www. delenzo.es will be considered non-confidential and non-proprietary. We have no obligations with respect to such material. We and our named persons shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
7.2 It is forbidden to publish or transmit to or from www.delenzo.es any material:
(a) threatening , defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, likely to incite racial hatred, discriminatory, threatening, scandalous, inflammatory, blasphemous, in violation of trust, in violation of privacy or that may cause annoyance or inconvenience ;
(b) for which you have not obtained all necessary licenses and/or approvals;
(c) that constitutes or encourages conduct considered criminal, give rise to civil liability or that are contrary to the law or that infringe the rights of any third party in the United Kingdom or any other country in the world;
(d) that is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, data damaged or other malicious software or harmful data).
7.3 You may not misuse www.delenzo.es (including, without limitation, hacking).
7.4 We will cooperate fully with any law enforcement authority or court order requesting or directing us to disclose the identity of or locate any person who posts any material in violation of clauses 7.2 or 7.3 .

Update of information
8.1 We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the changes made, we recommend that you do not use our website

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions are welcome.Please send us such comments, suggestions and queries through our contact channels or the postal address indicated in Our data, of these Conditions In addition, we have official complaint forms available to consumers and users. You can request them by calling 674 448 960 through our contact channels. Likewise, you can send your complaints and claims through our contact channels or the email hola@delenzo.com, which will be attended by our customer service in the shortest possible time and, in any case, within the legally established period. . Likewise, they will be registered with an identification key that we will inform you of and will allow you to monitor them. If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address hola@delenzo.com in order to request an out-of-court dispute resolution. In this sense, if the acquisition between you and us has been made online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us in consumer material accessible through the Internet address http://ec.europa.eu/consumers/odr/.

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