WE GIVE YOU ANSWERS
dE.LENZO; YOUR ONLINE LINEN SHOP.
made in spain
ABOUT YOUR ONLINE ORDER
Is shipping free?
Our shipments are free of charge from 50e in peninsula. You can access our shipping page for more information about other destinations.
https://delenzo.es/pages/envios-y-devoluciones
Can I return the product if I am not satisfied?
Before placing your order and thinking that we do it for you; if you are in doubt, ask us for free samples.
You can make a return without any problem, as long as it is not used. Partial returns are not accepted on complete sets. Send us an email to hola@delenazo.com and tell us about the problem you have had.
Are linen color samples free of charge?
Yes! We will send you a sample of all our colors and patterns upon request.
What payment methods do you offer?
-Credit or debit card
-Via paypal
-Wire transfer
How long does my order take to be prepared?
We make each of our pieces by hand and for this we need a period of 2 working days. If for any reason we are late, we will contact you either through the number provided or by email. Every good kitchen needs time....be patient...!
Do you do international shipments?
Sí. Si el pedidos sobrepasa el peso estándar ,calcularemos los portes y nos pondremos en contacto contigo antes de ponernos marcha.
Can I cancel an existing order?
Yes, write to us at hola@delenzo.com or send a whatsapp to: +34 676 962 746
If I cancel the order, how long does it take to return my money?
If the amount has entered the bank account of.LENZO, the payment is made immediately.
Can I make changes to my order?
Yes, you can make changes, otherwise we have started making it.
If I have any questions about my order, how can I contact you?
By mail to: hola@delenzo.com
By whatsapp: +34 674 962 746
or the fastest; call us!!!
100% WASHED LINEN
ABOUT THE PRODUCT
Where are the items made?
Our production is centralized in Alcoy, Alicante (Spain).
Where does our flax come from?
All our linen fabrics come from different weavers located in different countries of the European Union.
What does it mean that it is stone washed?
"Stonewash" is a process that is done prior to manufacturing where the linen is washed together with pumice stones, with the aim that when they move, the stones can soften the fabric to achieve maximum softness . This process lasts about 3 hours.
Currently this process has given way to a less "apparatus" and more ecological system; GARMENT WASH; which is a wash with a chemical substance, which the linen speaks.
Why are some linens better than others?
Not all linens are treated in the same way, nor woven with the same linen thread. The finish of the fabric, once it leaves the loom, is essential for the final quality of the product. You will know the quality of your linen once you have washed it at home...don't trust the first feel of the linen in the store. :)
Can you customize my product if I want a different size or color?
We have the capacity to customize your product if you wish. For example, we can embroider initials or a phrase that you like, you can even ask us for a special color that we don't have on the web at that time.
Is linen more durable than cotton?
Yes, linen is a fabric that will be passed down from generation to generation and is also much more durable than cotton (which deteriorates more quickly when washed). If you take good care of it, it will last for many years with the same softness, color and texture. If you want more information read our post: differences between cotton and linen.
Is flax suitable for my baby?
Absolutely yes. Our linen is a very soft, hypoallergenic fabric. It will respect your baby's skin. It has been shown that linen sleeps more soundly.
Can flax cause allergies?
No. It is the most recommended natural fabric for utopic skins.
How to wash linen
CARE OF OUR FLAX
Attention: 100% linen dE.LENZO linen...the rest, do not apply ....
Attention: 100% linen dE.LENZO linen...the rest, do not apply ....
Does linen wrinkle easily?
Linen does wrinkle due to its lack of elasticity, but at de.LENZO we think that wrinkling is beautiful and natural and that's why we love it so much.
If I mix linen of various colors in the washing machine, does it fade?
Our linens do not fade. That is why we make two-tone bedding sets but; When you go to wash your linen products, do not mix light or white colors with other darker colors so that the white retains its purity. Respect this practice for any fabric.
How to remove difficult stains?
The legendary Castile soap is our ally to remove the most difficult stains.
You can use it with all white washable fabrics and solid colors of linen, cotton, hemp and mixed fabrics. It will remove oxidizable stains from fruit, tea, grass, blood and red wine...I LOVE IT!