WE GIVE YOU ANSWERS
dE.LENZO; YOUR ONLINE LINEN SHOP.
made in spain
ABOUT YOUR ONLINE ORDER
Is shipping free?
Our shipments are free of charge from 50e in peninsula. You can access our shipping page for more information about other destinations.
https://delenzo.es/pages/envios-y-devoluciones
Can I return the product if I am not satisfied?
Before placing your order and thinking that we do it for you; if you are in doubt, ask us for free samples.
You can make a return without any problem, as long as it is not used. Partial returns are not accepted on complete sets. Send us an email to hola@delenazo.com and tell us about the problem you have had.
Are linen color samples free of charge?
Yes! We will send you a sample of all our colors and patterns upon request.
What payment methods do you offer?
-Credit or debit card
-PAYPAL
-Bank transfer
-Placed with KLARNA
How long does it take for my order to be ready?
We handcraft each of our pieces and for this we need a period of 2 working days. If for any reason we are delayed, we will contact you, either through the number provided or by e-mail. If your order is super urgent, write us and we will send it to you within 24 hours. But remember that "Every good kitchen needs its time.... "bE.PATIENT..!
Do you ship internationally?
Yes, if the order exceeds the standard weight, we will calculate the shipping costs and contact you before we start shipping.
Can I cancel an existing order?
Of course yes; via email; hola@delenzo.com whatsapp +34 676 962 746 or phone call. We are very fast with the implementation of orders, so you have to do it as soon as possible.
If I cancel my order, how long does it take to get my money back?
Depending on your payment method the refund will take more or less time.
If it has been by bank transfer or PAYPAL; the refund will be immediate if it has been with VISA or KLARNA, they are in charge and it may take a little longer.
Can I make changes to my order?
If we have not started to make, we can change what you want, if the product is finished; we will try. Everything has a solution!
If I have any questions about my order, how can I contact you?
From Monday to Sunday:
By mail to: hola@delenzo.com
By whatsapp: +34 674 962 746 or the fastest; call us!!!!
100% WASHED LINEN
ABOUT THE PRODUCT
Where are the articles made?
Our production is centralized in Alcoy, Alicante (Spain).
Where does our flax come from?
All our linen fabrics come from different weavers located in different countries of the European Union.
What does it mean that it is stone washed?
"Stonewashing is a process that is done prior to the confection where the linen is washed with pumice stones, with the aim that when moving, the stones can soften the fabric to achieve maximum softness. This process lasts about 3 hours.
Currently this process has given way to a less "cumbersome" and more ecological system; GARMENT WASH; which is a washing with a chemical substance, which softens the linen.
Why are some linens better than others?
Not all linens are treated in the same way, nor are they woven with the same linen thread. The finish of the fabric, once it comes off the loom, is fundamental to the final quality of the product. You will know the quality of your linen once you have washed it at home...don't trust the first feel of the linen in the store. :)
Can you customize my product if I want a different size or color?
We have the capacity to customize your product if you wish. For example, we can embroider initials or any phrase you like, you can even ask us for a special color that we do not have on the web at that time.
Is linen more durable than cotton?
Yes, linen is a fabric that will pass from generation to generation and it is also much more durable than cotton (which spoils more quickly with washing). If you take good care of it, it will last for many years with the same softness, color and texture.
If you want more information read our post: differences between cotton and linen.
Is flax suitable for my baby?
Absolutely yes. Our linen is a very soft, hypoallergenic fabric. It will respect your baby's skin. It has been proven that linen sleeps more soundly.
Can flax cause allergies?
No. It is the most recommended natural fabric for utopic skins.
How to wash linen
CARE OF OUR FLAX
Attention: 100% linen dE.LENZO linen...the rest, do not apply ....
Attention: 100% linen dE.LENZO linen...the rest, do not apply ....
Does linen wrinkle easily?
No. Contrary to what many people think, washed linen wrinkles in the same way that cotton or any natural fabric wrinkles.
The problem with linen is when it is ironed. When you iron it, the fiber breaks and this makes it mark like a paper.
Wash your linen, stretch it and you will see that it is like ironed and the more you use it the softer and less wrinkled it will be.
Well; I'm talking about my linen.... others I don't know :)
If I mix linen of different colors in the washing machine, does it fade?
Our linens do not fade. That is why we make two-color bedding sets, but when washing your linen products, do not mix light or white colors with other darker colors so that the white retains its purity. Respect this practice for any fabric.
How to remove stubborn stains?
The legendary Castile soap is our ally for removing the toughest stains.
You can use it on all washable white and solid colored linen, cotton, hemp and blended fabrics. It will remove oxidizable stains from fruit, tea, grass, blood and red wine...I LOVE IT!
What is the maximum temperature at which I can wash linen?
We have linens with different washing care as usual; from 30°C, 40°C and 60°C. But you can wash all our linens at 60°C on an occasional basis. Check the labels.
Can I put it in the dryer?
Yes, all of our linens can be tumble dried but we do not recommend it for some, for example, the finer linen curtains, to achieve a more ironed look and not subject them to so much stress.
Can I iron linen?
You can, also at high temperature, but you should not. If you iron linen, you will crush its fiber and age it...it will lose all its charm. Tip for your linen clothes (pants etc); don't spin-dry them and hang them out to dry.
Can I hang it out in the sun?
Ideally, it should be dried in the shade so that the sun does not make it too stiff.
If I drain it, can it be damaged?
Twisting damages the fiber. Do it gently.
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